Privacy Policy - WGL Energy

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Privacy Practices at WGL Energy
At WGL Energy we respect your concerns about privacy. This document sets forth our Privacy Policy ("Policy") regarding information received from you and about you during your visits to our Website ( The Policy is intended to protect your privacy and to ensure that your personal information is handled in a safe and responsible manner. The amount and type of information we request and how it is used will depend upon how you use this Website.

Routine Website Browsing and Monitoring of Website Traffic
You can visit the WGL Energy Website ( to browse and read product, company and employment information without identifying yourself and without revealing any personal information. The only information we collect from our site visitors and store during a routine Web browsing session is name/location of your Internet service provider, any Website that referred you to us, the pages you requested, the date and time of your page request, the length of your visit(s) and the type of computer operating system (Windows, Mac) and Web browsing software (Internet Explorer, Chrome, Firefox, Safari, Mozilla, etc.) you are using to access our site. We aggregate this information into reports of usage statistics and general Website activity trends. The goal of this information is to track usage trends in order to help us plan improvements to the Website that will make it more useful to our customers and visitors.

Types of Customer Information We Request
We will request the following personal information from you if you choose to 1. Enroll as a new customer, 2. Renew an existing WGL Energy Services account, or 3. Upgrade an existing WGL Energy Services account with additional Wind Power or Carbon Offsets: your name, address, phone number, email address, the name(s) and accounts number(s) of your natural gas and/or electricity utility. This information is transmitted via a secure Web form to WGL Energy for enrollment verification and confirmation purposes.

This site is being monitored by one or more third-party monitoring software(s), and may capture information about your visit that will help us improve the quality of our service. You may opt-out from the data that SmartPiXL is collecting on your visit through a universal consumer options page located at

Cookies are files containing bits of electronic information that a Website can transfer to your computer's hard drive. The WGL Energy Website uses cookies during the online customer enrollment process. The cookies used on are temporary (session) cookies that allow visitors to enroll as new customers, renew an existing WGL Energy Services account, or upgrade an existing WGL Energy Services account with additional Wind Power. This cookie is discarded once you end your session by closing your Web browser on your computer. We do not save cookies with personal or user identification information on your computer.

If you wish to enroll, renew or upgrade your WGL Energy Services account on the Website, you must have your Internet browser Privacy settings set no higher than Medium High. If you disable cookies on your Internet browser by setting your browser Privacy settings higher than this, you will not be able to enroll, renew or upgrade on the Website. However, you may continue to browse content on the WGL Energy Website. Blocking cookies will not hinder your routine browsing of our Website content.

Changes to the Policy
We reserve the right to update or revise this Policy at our discretion. Please check the Policy periodically for changes. Your continued use of this Website following the posting of any changes to the Policy constitutes your acceptance of these changes.

Links to Third Party Websites
As a convenience, this Website contains links to other sites that are not controlled by, or affiliated or associated with, WGL Energy. Accordingly, WGL Energy does not make any representations concerning the privacy practices or terms of use of such sites, nor does WGL Energy control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, video, messages or other materials available on such sites. The inclusion or exclusion does not imply any endorsement by WGL Energy of the site, the site's provider or the information on the site.

Your Responsibility
You are responsible for maintaining the secrecy of your account information. Please be careful and responsible whenever you are online. Do not share your account information with others.

Your Personal Information
We do not share personal information provided to us through our Website (name, address, phone number, utility account numbers, etc.) with parties other than your natural gas and/or electricity utilities as needed to enroll, renew or upgrade your WGL Energy Services account. We only use such information to enroll and deliver products and/or services, to provide important information to you about the products and/or services, and/or to bill you for products and/or services.

Notification of Special Offers and Promotions by Email
All e-mail addresses provided by customers who enroll with WGL Energy Services are used solely for customer service purposes. We may notify you via e-mail of new products and service offerings from WGL Energy Services, if you give us permission to do so by selecting the checkbox, "Yes, please notify me by email of special offers and promotions" on our Energy Order Checkout and Wind Power Upgrade forms.