A Message from WGL Energy
April 14, 2020
Amid these challenging times, we hope this message finds you well.
We want to remind you that we are fully operational and assure you that we are closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking necessary precautions to protect the health and safety of our customers and colleagues by following local government social distancing guidelines.
As a part of the AltaGas Ltd. family of companies, WGL Energy is financially sound and is positioned to survive disruptive periods such as this. We are dedicated to continuing to work with you in good faith as we move through this difficult time and, like you, look forward to a return to “business as usual.”
In the meantime, the pandemic is causing all of us to face unique issues as we navigate an uncertain marketplace, and while we do not know what the future holds, we can assure you of the following:
Given the severe decrease in usage experienced by many businesses, as long as you remain an active customer of WGL Energy and meet your payment obligations with us, we will do our best to work with you as we monitor the impact of government coronavirus directives on our contract so that we get through this together.
In regard to invoice payments, to help mitigate the impact of the pandemic on your business, if WGL Energy bills you directly, we may be able to offer you extended payment terms and a waiver of late fees for a fixed period of time for qualifying customers. If you are billed solely by your utility, we can assist you in understanding their payment terms and conditions as needed.
In terms of longer term energy management, you may want to review your energy procurement strategy with an eye toward positioning your organization for future success once the pandemic is over. Energy prices are currently at multi-year year lows, so locking in a renewal contract is a good way to help prepare your business for the future.
We understand you may have a lot of questions, so please contact your dedicated WGL Energy Business Development Manager, channel partner representative, or our Customer Care Center at 1-844-4ASKWGL or firstname.lastname@example.org if you wish to discuss your current or future contracts needs.
This is an unprecedented time in the life of the United States, but together, we will persevere. WGL Energy has a long and storied history and stands ready to continue to serve as your local, trusted, reliable energy supplier.
WGL Energy Operational Update Due to COVID-19
March 23, 2020
These are unprecedented times for all of us and we at WGL Energy want to provide a quick update on our business:
WGL Energy remains fully operational. Our staff is working remotely in compliance with local government guidelines and we anticipate there will be no obstacles that will affect our ability to respond to the needs of our channel partners or our residential and business customers, in terms of pricing, contracting, and/or billing services. Please continue working with your WGL Energy representative as needed.
As we have been for our customers over for the past 20 years, we remain your local, trusted, and reliable energy supplier during these uncertain times.
Please revisit our website: https://www.wglenergy.com/ or follow us on twitter @WGLEnergy for future updates.
We are all in this together. Thank you and stay safe.
Vice President of Sales and Marketing
WGL Energy Services
WGL Energy Systems Update
Dear WGL Energy Customers:
On July 22, AltaGas announced that it has entered into a definitive agreement for the sale of its portfolio of U.S. distributed generation assets held by WGL Energy Systems. The assets are being sold to TerraForm Power, Inc., an affiliate of Brookfield Asset Management. It includes 322MW of distributed generation assets through more than 4,000 projects across 20 states and the District of Columbia. The sale, subject to customary closing conditions, is expected to close in the third quarter of 2019. More information about the sale can be found here.
Importantly, this sale does not impact WGL Energy Services or your relationship with us. WGL Energy Services will continue to provide clean energy solutions to our retail customers in competitive markets, including electricity, natural gas, renewable energy and carbon reduction solutions. We look forward to serving our retail customers into the future.
If you have questions about the sale of these WGL Energy Systems distributed generation assets, you may contact us at 1-844-4ASKWGL. Members of the media may submit inquiries to 202-624-6334.
About WGL and WGL Energy Services
WGL and WGL Energy Services, Inc. (WGL Energy) are wholly-owned subsidiaries of AltaGas Ltd. WGL Energy, headquartered in Vienna, Virginia, is a leading supplier of clean and efficient energy solutions. With activities and assets across the mid-Atlantic, including regional sales offices in Baltimore, Pittsburgh, and Philadelphia, WGL Energy provides competitive options for natural gas, electricity, renewable energy certificate, and carbon offsets. Our calling is to make energy surprisingly easy for our community and our customers, including homeowners, small businesses, commercial property managers, and state/local/federal agencies. For more information, visit us at www.wglenergy.com, follow us at @wglenergy on Twitter and WGL Energy on LinkedIn.